Frequently Asked Questions

MS-Remit is an Australian-based international money transfer service that allows customers to send money from Australia to supported countries, including Thailand and Myanmar, using a secure and transparent platform.

1. Register and log in to your account
2. Get a quote and submit your transfer
3. Make payment and confirm submission
4. Complete any required verification
5. Funds are processed and paid out to the recipient

You can track the transfer status in your account.

Payment instructions are provided after you submit a transfer. You may be required to:

• make a bank transfer
• confirm payment submission
• upload proof of payment (where required)

Most transfers are processed promptly once payment and verification are completed. Processing times may vary depending on:

• destination country
• payout method
• bank operating hours
• public holidays
• compliance checks

MS-Remit uses identity verification, transaction monitoring, and regulated banking and payment partners to help protect your money and personal information throughout the transfer process.

You may request a cancellation before funds are paid out to the beneficiary. Cancellations are not guaranteed once processing has begun.

Yes. We handle personal information securely and in accordance with Australian privacy laws. Information is shared only with trusted partners where required to complete your transfer.

Please refer to our Privacy Policy for full details.

You can contact our support team via:

• Email: support@ms-remit.com
• Phone: +61 487 199 705

We aim to resolve complaints fairly and promptly. Complaints can be lodged by contacting our support team.

Further details are available in our Complaints & Dispute Resolution Policy.